Shipping Policy

Thank you for shopping at Chill Macha Store. We strive to provide you with the best shopping experience possible. Please review our refund and cancellation policy outlined below:

Refunds:

• If you are not entirely satisfied with your purchase, we offer a 7-day return period from the date of delivery.
• To be eligible for a refund, the item(s) must be unused, unworn, and in the same condition as when received. It should also be in the original packaging.
• Please contact our customer service team at chillmachafashions@gmail.com/9652876414 to initiate the return process.
• Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
• If your return is approved, a refund will be processed to your original payment method within 7 business days.

Exchanges:

• We understand that sizing or design preferences may vary. If you wish to exchange an item for a different size, color, or design, please contact our customer service team within 7 days of receiving your order.
• The item(s) must be unused, unworn, and in the same condition as when received, with all original tags and packaging.
• Exchanges are subject to product availability. If the requested item is out of stock, we will offer a refund or an alternative solution.
• Any price differences between the original and exchanged items will be handled either through a refund or additional payment, depending on the circumstances.

Non-Returnable Items:

• For hygiene reasons, we cannot accept returns or exchanges on underwear, swimwear, or any other intimate apparel, unless the item is defective or damaged.
• Customised or personalised items are also non-returnable, unless there is a manufacturing defect or error on our part.

Shipping:

• Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will guide you through the return process and provide a resolution, such as a refund, exchange, or replacement.

Please note that this policy applies to online purchases made through our website. For purchases made through other channels, such as physical stores or third-party platforms, different policies may apply.

We reserve the right to update or modify this refund and exchange policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team.