Shipping Policy

Order Processing:

1. Once an order is placed on the on-demand T-shirt website, it will be processed for production and fulfilment.
2. The production time may vary depending on the specific T-shirt design and customisation options chosen by the customer.
3. The estimated production time will be provided on the website, but please note that this is an estimate and delays may occur.

Shipping Methods and Timeframes:

1. The Chill Macha website will offer various shipping methods for customers to choose from during the checkout process.
2. The available shipping methods and associated timeframes will be displayed on the website, and the customer can select their preferred option.
3. The shipping timeframes provided are estimates and are based on business days (excluding weekends and holidays).
4. The actual delivery time may vary depending on the destination, shipping carrier, customs procedures, and other factors beyond the website's control.
5. Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.

Shipping Costs:

1. We provide free shipping on all prepaid orders. If you choose COD payment method, we levy a Rs. 50 COD charge for every product you order. For example, if your order includes three products, you will be levied a COD charge of Rs.50
2. The shipping cost will be calculated based on the selected shipping method, the destination address, and the weight or dimensions of the package.

International Shipping:

1. The on-demand T-shirt website may offer international shipping to select countries.
2. International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
3. The website is not responsible for any delays or issues that may arise during customs clearance processes. 

Shipment Tracking:

1. Once the order is shipped, the website will provide a tracking number, if available, which can be used to track the shipment's progress.
2. The customer can access the tracking information through their account on the website or by following the instructions provided in the shipping confirmation email.

Delivery:

1. The website will make reasonable efforts to ensure that the T-shirts are delivered within the estimated timeframe.
2. The delivery will be made to the address provided by the customer during the checkout process.
3.  It is the customer's responsibility to ensure that the shipping address is accurate and complete. The website is not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
4. The tentative delivery period varies from 4-7 days. However, the actual delivery time may vary due to unexpected circumstances.

Lost or Damaged Shipments:

1. In the event of a lost or damaged shipment, the customer should contact the website's customer support as soon as possible.
2. The website will work with the shipping carrier to resolve the issue and arrange for a replacement or refund, depending on the circumstances.

Changes to Shipping Policy:

1. The Chill Macha website reserves the right to modify or update the Shipping Policy at any time.
2. Any changes to the Shipping Policy will be effective immediately upon posting on the website.